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Refrigerator or Stove/Oven not working

If your stove does not work, try to light the pilot lights. There are usually three pilots lights. Two are located on the top for the stove-top burners. The third one is for the oven and is located at the bottom in the back of the broiler area. Newer gas stoves may...

What do I do if I am locked out of my apartment?

If possible, have a friend/family member with a second set of keys to your apartment let you in. Otherwise, call the office and select the emergency option to have staff open your apartment for you. During business hours, Monday to Friday there is a $25 charge for...

What do I do if there is a fire?

If there is a fire in the building and/or the fire alarm sounds, exit the building through the front or back stairwells. In an emergency call 911 first and then notify management staff at 651-263-4080. Make sure to test your smoke detectors monthly by pressing the...

How do I make a maintenance request?

First Determine If It Is An Emergency Examples of Emergencies drain completely blocked, backing up water dripping through ceiling or wall large pieces of plaster falling off wall or ceiling extremely warm refrigerator/freezer apt extremely warm or cold in winter (60...

What do I do if my smoke detector is chirping?

If your smoke detector or CO detector is chirping (beeping intermittently every minute or so), it is not an emergency, it just means that the battery needs to be replaced. You can replace the battery yourself. We recommend using a chair, step ladder, or stool to reach...

Why does it take several minutes to get hot water?

Hot water may take longer to get to your apartment’s sink or shower for a few reasons. If you are the first person to turn on the hot water in the morning in your area of the building, then all of the cold water that was in the pipes overnight has to be pushed...