COVID-19 Resources (updated 4/28/2020)

  1. US Centers for Disease Control and Prevention
  2. United States
  3. Minnesota Department of Health
  4. Ramsey County
  5. Saint Paul
  6. Grand Avenue

Here is a list of some tips and resources for renters:

  1. General tips to protect yourself and if you feel sick
    • Wash your hands well for at least 20 seconds or longer with soap and water every time you come into your apartment from errands, checking mail, or doing laundry.
    • Change clothes when you get home after being in public places.
    • Stock up on things you use often so you do not have to make extra trips – cleaning supplies, food, medicine, quarters for the laundry machines, laundry detergent, etc.
    • If someone else is in the laundry room, wait to do your laundry until another time.
    • During this stay-at-home order issued by the governor, we are asking residents to limit guests as much as possible, to limit how many people are coming into and out of the building.
    • CDC is additionally advising the use of simple cloth face coverings (differences between masks).
    • Places you can get tested in Minnesota.
  2. Cleaning And Disinfecting Your Home
  3. If you are sick or self-quarantining let your building manager know so their staff can be prepared if they have to come into your apartment for any urgent maintenance issues. We have had at least one person at each building tell us they may have COVID-19 symptoms. At this point you should assume people that are in the building, have been in the building, or anyone you see, may have COVID-19.
  4. If you lose your job or have reduced hours:
  5. If you need health insurance contact MNSURE.
  6. If you think you will have trouble paying your rent, contact your manager right away to set up a payment plan. We are waiving late fees relating to the COVID-19 and holding off on rent increases. We are not evicting people for non-payment of rent due to COVID-19.
    • If are unable to get any emergency funding and can no longer afford your current rent, you should look into other housing options. While you will not be evicted from your apartment, it is important to know that nothing in Minnesota’s executive order (preventing evictions) relieves a tenant’s obligation to pay rent. Unpaid rent is still owed in the future.
  7. If you own a small business that is affected by COVID-19:
  8. Do your best to limit maintenance staff coming to your apartment.
    • Prevent clogged toilets backing up – only flush toilet paper, all other items should be put in the trash: wipes, paper towels, etc.
    • Keep a couple extra batteries for your smoke detector, and extra light bulbs.
    • Especially in older buildings, make sure to use drain screens to prevent hair and food debris from going down your sink and tub drains.
    • Be aware that only urgent maintenance will be fixed and non-urgent maintenance will be addressed once the pandemic allows.
    • Videos to help you fix minor issues in your apartment. If you have any issues, stop and do not make it worse. Please fill out a maintenance request.
  9. Set up to have your rent paid electronically via your resident portal.
  10. For our residents who live in permit parking areas of Saint Paul, please be aware “Saint Paul Public Works is suspending all sales of Residential Parking Permits until June 1, 2020. No Residential Parking Permits, including Visitor, Hangtags, and Day Passes in any Parking Permit Area will be sold at this time. For questions or more information, call 651-266-9777 during normal business hours or visit stpaul.gov/parkingpermits.” It is our understanding that enforcing permit parking areas is also suspended till June 1.
  11. Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  12. Avoid Coronavirus Scams

Here are things we are doing at Live Green Apartments to reduce the spread of COVID-19:

  1. Having our staff follow the CDC guidelines.
    • Our staff have special kits with gloves, cleaning supplies, and masks to use as needed.
  2. Only addressing urgent maintenance items when residents are home.
    • We require that residents either leave the apartment or go in a separate room while we address the urgent maintenance issue.
  3. Doing apartment tours virtually with videos and pictures.
  4. Completing lease signings virtually.
  5. Completing the move out and move in process with as little in-person interaction as possible and maintaining social distancing.
  6. Providing online resources for residents. For example YouTube video links for residents to address basic maintenance issues without having a staff person come onsite.
  7. Regular weekly cleaning of the common areas.
  8. Following guidelines provided by multi-housing organizations (NMHC, NAA, MNMHA)
  9. We have Groups.io pages for each property so that residents who want to offer help to other neighbors are able to.